FAQ

Since when is the water park opened?
Tatralandia is reopened from Thursday 27.5.2021 and can be entered through the entrance hall like before.

What are the opening times?
Daily from 9:00am to 7:30pm.

Which water park sections are opened?
In operation will be all part of the complex 

Are there any capacity limitations?
Yes, based on currently valid regulations, we are obliged to limit the water park capacity. That is why our sales strategy has been changed and we suggest buying tickets online on www.gopass.travel in advance because clients with purchased online tickets can be sure to have access to pools – the guarantee is included in their tickets. 

What safety measures have to be respected?
There are safety and operation measures that apply to every Tatralandia visitor. For the full list, please visit: https://www.https://www.tatralandia.sk/en/info/tatralandia/health-protection. We recommend every person using the Tatralandia service to take tests for COVID-19 before visiting the premises. For the list of testing centres, please visit the website of the https://www.old.korona.gov.sk/covid-19-patient-form.php
 

I have an Aqua season pass from the previous year. Can I use it?
Yes, in spite of the limited conditions, we do our best to offer space to our loyal season pass holders as well. Aqua season passes can be used daily till 2.7.2021. If you use your season pass on the days when Tatralandia is opened in a limited way, 18 days will be subtracted from the total number of 60 unused days of your pass. If you don’t use this option, you will be offered full 60-day compensation later from 3.9.2021

I have a Sauna season pass from the previous year. Can I use it?
Saunas are opened, but their capacity must be limited. That is why not everybody who is interested can use them and Sauna season passes are not valid at the moment. However, the remaining 60 days of relaxation that you are entitled to don’t expire and can be used later when our water parks are opened without limits (except the summer season 25.6.-2.9.2021).

I have a Surf season pass from the previous year. Can I use it?
The surfing season has not begun yet. That is why Surf season passes cannot be used at the moment. However, the remaining 5 days of surfing that you are entitled to can be used later when our water parks are opened without limits (except the summer season 25.6.-2.9.2021).

I bought a MEGA DISCOUNTS ticket valid until 23.12.2020 last year or a Spring ticket at 13.90€ valid until 30.11.2020. Can I use them?Unfortunately, that is not possible due to the limited water park capacity at the moment. However, your tickets can be used later when our water parks are opened without limits (except the summer season 25.6.-2.9.2021). Details about compensating other groups and products will follow soon.

These FAQ are effective until there is a change ordered by respective state authorities. Should you have any more questions, please contact:
Gopass contact centre: +421 850 122 155,  info@gopass.sk 
Tatralandia information centre: info@tatralandia.sk

In Liptovský Mikuláš, 24. may, 2021